The provisions of the Cold Weather Rule establish the disconnection procedures for any residential customer of the cooperative throughout the cold weather period, which extends from November 1-March 31 of each year.
Highlights of the rule are as follows:
- The temperature must be 35 or above within the next 24-hour period
- Bluestem will make a telephone call attempt the day prior to disconnection
- Bluestem will make a personal contact attempt (knock on door) on the day of disconnection
If you require assistance with paying your utility bill, please dial 211 (toll free, statewide, 24 hours, 7 days a week). Provide your zip code and ask for utility assistance. You may also visit www.211kansas.org. 211 Kansas provides you with a list of the agencies in your area that might be able to provide assistance.