The provisions of the Cold Weather Rule establish the disconnection procedures for any residential customer of the cooperative throughout the cold weather period, which extends from November 1-March 31 of each year.
Highlights of the rule are as follows:
- The temperature must be 35 or above within the next 24-hour period
- Bluestem will make a telephone call (OR other acceptable means of communication) attempt at least one business day but not more than five business days prior to disconnection
- Bluestem will make a personal contact attempt telephone call (or other acceptable means of communications) and/or personal contact attempt on the day of disconnection.
- The cold Weather Rule is not applicable to prepay service accounts.
If you require assistance with paying your utility bill, please dial 211 (toll free, statewide, 24 hours, 7 days a week). Provide your zip code and ask for utility assistance. You may also visit 211 Kansas website 211 Kansas provides you with a list of the agencies in your area that might be able to provide assistance.
